In order to deliver your cookies hot and fresh, and to avoid having to make multiple attempts at delivery, the following steps outline our normal procedure for making gift deliveries.
university dorm | private dorm | office | sorority house
apartment or frat house | out of zone
University Dorm
Jester, Prather, San Jacinto, Kinsolving, Blanton, Andrews, Roberts, Brackenridge, LLV, Carothers, Dobie, Castilian, Contessa, Texana, Madison
- First we call the recipient to make sure they will be home when the cookies are ready. If you have specified a certain time for delivery, we call an hour prior so that the cookies will be ready at that time. (It usually takes about an hour from time of phone call) (This is due to the fact that these dorms will not hold non-mail deliveries at the front desk if recipient is not home)
- If the recipient will be home at that time, we bake the cookies and deliver them.
- When we arrive, we call them again so they can meet us in the lobby. (This is due to dorm security constraints that make it impossible for us to go to up the rooms)
- The order cannot be delivered unless we get a hold of the recipient by phone both when we set a delivery time, and when we actually deliver.
- If the person is not home when we originally call, we will leave a message for them to call us. The message usually reads; "Hi________. This is Tiff's Treats, and someone has ordered a gift for you today. We were just calling to see when would be a good time to send out your gift. Please give us a call back at 473-2600"
- If we do not hear from the recipient after several hours, we will try the phone number again until we get a hold of the person and arrange for delivery. Note: If the recipient's telephone is not working, or is not being answered, we will not be able to deliver the gift.
Private Dorm
Towers, SRD, Hardin House
- We make and deliver your cookies at whatever time you request.
- We call the recipient when we arrive downstairs so they can meet us in the lobby.
- If neither recipient nor roommate is home to accept the gift, we leave the order at the front desk and leave a telephone message alerting the recipient to the presence of the order.
Office or Place of Work
- We make and deliver your cookies at whatever time you request. No prior phone call will be made since we can be reasonably sure that someone will be there to accept the order.
- We either hand-deliver the order to the recipient at the workplace, or leave the order with the receptionist, depending on the procedures of each workplace.
Sorority House
- We make and deliver your cookies at whatever time you request. No prior phone call will be made since we can be reasonably sure that someone will be home to accept the order.
- We either hand-deliver the order to the recipient at the house, or leave the order with another resident of the sorority house, depending on whether or not the recipient is home. We will leave a telephone message for the recipient alerting her to the presence of the gift if she is not home to accept it personally.
Apartment, House, Or Fraternity House
- First we call the recipient to make sure they will be home when the cookies are ready. If you have specified a certain time for delivery, we will call around that time so that the cookies will be ready at that time. (It usually takes about an hour from time of phone call) (This is due to the fact that we need to be sure the recipient will be home when we deliver, to avoid having to leave the order on the porch.)
- If the recipient will be home at that time, we bake the cookies and deliver them.
- If the person is not home when we originally call, we will leave a message for them to call us. The message usually says; "Hi________. This is Tiff's Treats, and someone has ordered a gift for you today. We were just calling to see when would be a good time to send out your gift. Please give us a call back at 473-2600"
- If we do not hear from the recipient after several hours, we will try the phone number again until we get a hold of the person and arrange for delivery. Note: If the recipient's telephone is not working, or is not being answered, we will not be able to deliver the gift.
- If we arrange a time to deliver with the recipient, and they are not home or answering their door at that time, we will leave the order on their front door. We will leave them a telephone message alerting them to the presence of the order.
- If you would like your gift sent out at a certain time without a prior phone call made to the recipient, we can do so only if you allow us to leave the order on the front door if the recipient is not home or answering their door. HOWEVER, We are not responsible for stolen or damaged orders that are left on the porch at your request.
Out-of-Zone Location
- Same call ahead procedures are followed for these orders.
- We make the cookies and call the order in to a courier service.
- The courier service then picks up and delivers the cookies straight to the recipient.
- You may specify a window of time in which the cookies should arrive, but delivery times cannot be exact when using courier services, based on the variability of how long they are running for deliveries on different days.
See General ordering/delivery Policies |
