In order to deliver your cookies hot and fresh, and to avoid having to make multiple attempts at delivery, the following steps outline our normal procedure for making gift deliveries.

Office or Place of Work

• We make and deliver your cookies at whatever time you request. No prior phone call will be made since we can be reasonably sure that someone will be there to accept the order.
• We either hand-deliver the order to the recipient at the workplace, or leave the order with the receptionist, depending on the procedures of each workplace.

Apartment, House, Or other residence

• First we call the recipient to make sure they will be home when the cookies are ready. If you have specified a certain time for delivery, we will call an hour prior to that time so that the cookies will be ready at that time. (It usually takes about an hour from time of phone call) (This is due to the fact that we need to be sure the recipient will be home when we deliver, to avoid having to leave the order on the porch.)
• If the recipient will be home at that time, we bake the cookies and deliver them.
• If the person is not home when we originally call, we will leave a message for them to call us. The message usually says; "Hi________. This is Tiff's Treats, and someone has ordered a gift for you today. We were just calling to see when would be a good time to send out your gift. Please give us a call back at 214-720-0500"
• If we do not hear from the recipient after several hours, we will try the phone number again until we get a hold of the person and arrange for delivery. Note: If the recipient's telephone is not working, or is not being answered, we will not be able to deliver the gift.
• If we arrange a time to deliver with the recipient, and they are not home or answering their door at that time, we will leave the order on their front door. We will leave them a telephone message alerting them to the presence of the order.
• If you would like your gift sent out at a certain time without a prior phone call made to the recipient, we can do so only if you allow us to leave the order on the front door if the recipient is not home or answering their door. HOWEVER, We are not responsible for stolen or damaged orders that are left on the porch at your request.

Out-of-Zone Location

• Same call ahead procedures are followed for these orders.
• We make the cookies and call the order in to a courier service.
• The courier service then picks up and delivers the cookies straight to the recipient.
• You may specify a window of time in which the cookies should arrive, but delivery times cannot be exact when using courier services, based on the variability of how long they are running for deliveries on different days.