Delivery Policy

11/30/2021

*Please note that due to COVID-19 safety precautions, some delivery policies may differ to what is outlined below. If you have questions regarding our current COVID-19 delivery policies, please email us at customerservice@cookiedelivery.com or contact your local Tiff’s Treats location for more information.

The following steps outline our normal procedure for making deliveries of our warm cookies and other Tiff’s Treats products in order to deliver your cookies hot and fresh and to avoid making multiple attempts at delivery. We make and deliver your cookies and deliver them and other Tiff’s Treats products in the window that you request. Unless otherwise provided herein, no prior phone call will be made. 

Office or Place of Business

We either hand-deliver the order to you or the recipient at the place of business, or leave the order with the front desk, depending on the procedures of the place of business. If we are unable to leave the order with the front desk and our team is unable to reach you or the recipient, the order will be brought back to our store, and you will be responsible for picking up your order.

For an additional fee, we can remake your order (cookies baked fresh) and re-attempt delivery to the original recipient for a future date/time.

Hospital Deliveries

To ensure a successful delivery, we ask that you provide as much delivery information as possible including a room number, department or building name, and a phone number for the recipient. We will hand-deliver the order to you or the recipient or leave the order with the front desk.

When possible, please contact the hospital to confirm their delivery policies prior to placing your order with us.
If we are unable to leave the order with the front desk and our team is unable to reach you or the recipient, the order will be brought back to our store, and you will be responsible for picking up your order.

For an additional fee, we can remake your order (cookies baked fresh) and re-attempt delivery to the original recipient for a future date/time.

School

Most schools will not allow us to deliver past the front office.  Please also note that some schools may not allow deliveries for students or staff members. To ensure that your order is delivered successfully, please contact the school to confirm their delivery policy prior to placing your order with us.

If we are unable to leave the order with the front office and our team is unable to reach you or the recipient, the order will be brought back to our store, and you will be responsible for picking up your order.

For an additional fee, we can remake your order (cookies baked fresh) and re-attempt delivery to the original recipient for a future date/time.

Residence

First, we text the recipient as our driver is arriving to the delivery location.  If nobody is home at the time of delivery, the order will be left by the front door and you or the recipient will be notified via phone/text or email. We will make every reasonable effort to leave the order in a safe location, however, we are not liable for items after they are delivered. You may also request that the order be brought back to the store if nobody is home at which point you will be responsible for picking up your order.

For an additional fee, we can remake your order (cookies baked fresh) and re-attempt delivery to the original recipient for a future date/time.

Residence & School Dorms “Call First” Option (Gift Deliveries Only)

You may request that we contact the recipient prior to baking and delivering the order to make sure they will be home when the warm cookies and other Tiff’s Treats products are set to be delivered. We will otherwise follow our normal delivery procedure for deliveries to a “Residence” outlined above.

School Dorms: Due to security procedures at most school dorms, we are unable to deliver directly to a dorm room and most front desks will not accept or hold perishable items for students. For this reason, we will contact the recipient in advance to confirm the delivery time to ensure they are able to meet our driver in the school dorm lobby.

If requested (required for school dorms), we will contact the recipient via text (if mobile) or voice call (if landline) in advance of your selected delivery window to confirm the delivery address provided and make sure they will be home during the delivery window selected. We will also email the recipient if an email address was provided.

For mobile phones and email, the recipient will be able to confirm their delivery address and delivery window via a website link sent by text and email (if applicable). If we do not hear from the recipient after a few hours, we will send a follow up text/email. If the order is still not confirmed or scheduled, we will contact you to ask for help in scheduling the delivery. We will not deliver your order until we speak with you or the recipient.

Once the recipient confirms their delivery time, we bake and deliver the cookies fresh from the oven.

It’s important to note that if the recipient's telephone is not working, or is not being checked, we will not be able to deliver the gift at your originally selected window delivery time.
If we arrange a time to deliver with you or the recipient, and they are not home or answering their door at that time, we will leave the order on their front door. We will leave them a telephone message (call or text) alerting them to the presence of the order. You may also request that the order be brought back to the store if nobody is home at which point you will be responsible for picking up your order. Refunds will not be issued.

For an additional fee, we can remake your order (cookies baked fresh) and re-attempt delivery to the original recipient for a future date/time.

Auto Gratuity

A 15% delivery charge shall be applied for any order over $150. 

Delivery Policy Additional Delivery Information

In order to ensure the safety of our drivers, Tiff's Treats cannot guarantee delivery times.

Uncontrollable events such as weather, traffic, construction, and other factors can affect the timing of your delivery. Please be aware that the delivery window you receive is simply an estimation of when we will be able to arrive, and not a guarantee of an exact delivery time. Please also be aware that deliveries going to secure locations such as government offices, hospitals, or schools may take longer than the estimated delivery window.

Tiff's Treats guarantees delivery only to the address you specify when ordering, not to the recipient. We do not take responsibility when given incorrect addresses or recipient information. (For ex: company has moved; recipient is on vacation, etc.)

Although we will make every effort to correct any error we find before delivery, we cannot be responsible for the order once it has been delivered to the address you have specified. Therefore, please make sure that you have correct delivery information when ordering, as we cannot credit you back for these orders.

For an additional fee, we can remake your order (cookies baked fresh) and re-attempt delivery to the original recipient for a future date/time.

Book Shipping

If you pre-ordered the book, It’s Not Just Cookies by Tiffany Chen & Leon Chen, it will be shipped by our fulfillment partner via a recognized mail courier after the February 22, 2022, launch date to the address provided at purchase. If you have any questions regarding your book order, please contact Customer Service at customerservice@cookiedelivery.com

Shipped Treats and Merchandise

Shipped treats and Tiff’s Treats merchandise products will be shipped to the delivery location specified in the ordering process on the date you select for shipment.  We ship the treats through a third-party carrier.  You will receive an email confirmation when your order is shipped, and the email will provide tracking information for your order. 

Refund Policy

You can modify or cancel your order up to two hours prior to the scheduled window delivery time in the Tiff’s Treats application and website or by contacting us at customerservice@cookiedelivery.com. All sales are final two hours prior to the scheduled delivery window and no exchanges or refunds will be permitted. Tiff’s Treats cares about its customers and their experience.  If you are not satisfied for any reason, please contact Customer Service at customerservice@cookiedelivery.com, and Tiff’s Treats, in its sole discretion, will decide whether or not to issue a full or partial refund.  Tiff’s Treats reserves the right to permit or refuse any refund.  Other restrictions may apply.

Additional Terms

Please see our Terms of Use and Privacy Policy for additional applicable terms.